Deliveries and returns.

Delivery

Our Standard dispatch for all orders is 7-10 working days, however, at peak times the dispatch time can be longer. An estimated delivery date will be displayed when you process your order.

European Delivery Destinations

As well as UK deliveries, we can also deliver to a wide range of European countries. The full list is as follows:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.

European Delivery Charges

The cost of European delivery is as follows:
Minimum charge £7.00 for up to 5 items.
£0.50 per additional item up to 50 items. £0.25 per item for over 50 items.

**Please be aware that local taxes may apply at the point of delivery.

Rest of World Delivery

For Australia, Canada, Croatia, Cyprus, Dubai, Greece, New Zealand, South Africa, Thailand, United States of America, delivery costs are as follows:
Minimum charge £20.00 for up to 5 items. £0.50 per item thereafter.

**Please be aware that local taxes may apply at point of delivery.

After Dispatch

Your Delivery

Deliveries are made from Monday to Friday between 8 am and 6 pm. There are no deliveries on weekends or on public holidays. We are not able to deliver to PO BOX addresses.

We will notify you by e-mail when your order is dispatched.

UK orders are dispatched by DPD Local; orders outside of the UK are dispatched by UK Mail. If your order is dispatched by DPD Local, they will notify you directly of a 1-hour window when your order will be delivered. Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case, you will need to pay for the goods to be redelivered again.

Returns and Cancellations

What happens if I want to cancel an order?

We try to ensure the shortest possible delivery time.

In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately, it is not always possible to cancel your order.

Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size.

On every product, there is accurate sizing information for that item under the ‘Size Guide’ button, just above the shopping cart button.

 

 

This video also demonstrates differing size measurements we use throughout the site.

Watch our sizing guide

This will give you the information you need to make a decision on the sizes you wish to order that product in. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

If you wish to return an item, please email orders@runmums.com

Please state the following information:

Your original order number
Which item(s) you wish to return
The reason for the return

Received one of our products as a present and would like to return/exchange?

We’ll provide a runmums gift certificate for the value of item you’ve received, as long as it’s returned unworn, in original condition and you can provide the order number or name of the person who purchased the item.

Please email us at orders@runmums.com  to begin this process.

Anything bought between November 1st and December 24th will benefit from our extended returns period. This will give you until January 31st to get it back to us.

Standard Returns Period

Get your unworn item back to us within 14 days, in its original condition and we’ll give you a no quibble exchange/refund.

Please also note that Gift cards cannot be returned

There are certain situations where no or only partial refunds are granted including:

Any item not in its original condition is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 14 days after delivery

Returns Address:

RUNMUMS LIMITED, 6 Eden Mount, Stanwix, Carlisle CA3 9LZ

Once your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds

If you haven’t received a refund to your bank account (the one you made your purchase from), please contact us at orders@runmums.com

On Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Any items bought using discount codes will be refunded the price paid for the item.

Exchanges

If you need to exchange it for the same item in a different size, please use the returns form that came with your item. If you’re unable to find this email orders@runmums.com 
RUNMUMS LIMITED, 6 Eden Mount, Stanwix, Carlisle CA3 9LZ

Shipping

To return your product, you should mail your product to:
RUNMUMS LIMITED, 6 Eden Mount, Stanwix, Carlisle CA3 9LZYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or partial, any cost of return shipping will be deducted from your refund.If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ideas or comments?

We always love receiving your feedback, comments or ideas for new runmums products! Please contact orders@runmums.com with your order number in the subject line.